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Terms and conditions

Shipping policy

All orders are shipped using the MRW eCommerce Business service, both national or international, and leave our facilities within 24-48 hours after order is placed and payment done, always counting business days from Monday to Friday. If a product of the order would not be in stock, we would contact you by e-mail or phone to solve the problem and see what is the solution the customer prefers (wait for the arrival of the product to send the complete order, change to another reference or receive a refund for that specific product).


Please keep in mind that delays in countries where goods need to go through customs can last several days or even weeks. It is also important that you keep in mind that you are responsible for any customs costs or local taxes that your country may impose. If you have doubts about the customs policies of your country, we advise you to consult with customs about these charges before placing your order to avoid inconveniences.


The cost of a shipment that exceeds the weights detailed below will be reviewed in a personalized way to check and inform about its costs. Both for this assessment and for any other questions related to the shipment, do not hesitate to contact us at info@momum.cc

Free shipping and discounts on it

The possibility of free shipping is applied to orders over €50 (taxes included) and are only valid for peninsular Spain, Portugal and Andorra. For the Balearic and Canary Islands are activated with orders of more than €100 and these do not include other possible costs associated with customs costs and local taxes (Canary Islands, Ceuta, Melilla and Andorra) that are borne by the customer.

Discount coupons

Discount coupons are only valid during the dates they are active and are not accumulative to other discounts or services that may be active in that same time frame (discount for clearance sale, free shipping …).

Warranty

Momum Premium SL products are guaranteed on workmanship and manufacturing defects for a period of 30 days from the date of purchase. If you have any doubts or are not satisfied with any detail, please contact us in that timeframe and we will be happy to help you, either answering your questions or assessing the quality level of the product purchased and, after that, acting accordingly. Our corporate policy is based on high quality products supported by a service of the same level.

Refunds

If you want to ask for a refund, it must be made within 15 days after placing the order. The costs of the shipment are borne by the buyer and, once the product arrives to our facilities and is checked to be in perfect conditions, including the original packaging, the purchase amount will be refunded.

Shipping costs

Spain peninsular – Portugal and Andorra / Service MRW eCommerce Business

Order weight  Shipping costs
0,00 kg – 2,99 kg  3,80€
3,00 kg – 5,99 kg  4,79€
6,00 kg – 9,99kg 5,90€

* These prices do not include local taxes from Andorra, Canarias, Ceuta and Melilla nor customs costs.

Spain – Balearic Islands / Service MRW eCommerce Business

Order weight  Shipping costs
0,00 kg – 2,99 kg  6,80€
3,00 kg – 5,99 kg 15,00€
6,00 kg – 9,99kg 26,90€

 

Spain – Canarias / Servicie MRW eCommerce Business

Order weight  Shipping costs
0,00 kg – 1,99 kg  9,80€*
2,00 kg – 3,99 kg 16,90€*
4,00 kg – 5,99kg 21,90€*

* These prices do not include local taxes from Andorra, Canarias, Ceuta and Melilla nor customs costs.

 

Spain – Ceuta

Order weight  Shipping costs
0,00 kg – 1,99 kg  20,90€
2,00 kg – 3,99 kg 34,20€
4,00 kg – 5,99kg 54,90€

* These prices do not include local taxes from Andorra, Canarias, Ceuta and Melilla nor customs costs.

Spain – Melilla

Order weight  Shipping costs
0,00 kg – 1,99 kg  13,80€
2,00 kg – 3,99 kg 17,40€
4,00 kg – 5,99kg 24,50€

* These prices do not include local taxes from Andorra, Canarias, Ceuta and Melilla nor customs costs.

 

EUROPE Zone 1 / Service MRW eCommerce Business : Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland.

Order weight  Shipping costs
0,00 kg – 2,99 kg  13,00€
3,00 kg – 5,99 kg  24,00€
6,00 kg – 9,99kg 29,00€

* These prices do not include local taxes or customs costs.

EUROPE Zone 2 / Service MRW eCommerce Business : Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Romania and Sweden.

Order weight  Shipping costs
0,00 kg – 2,99 kg  29,00€
3,00 kg – 5,99 kg  53,00€
6,00 kg – 9,99kg 59,00€

* These prices do not include local taxes or customs costs.

 

AMERICA Zone 3/ Servicio MRW eCommerce Business: United States and Canada.

Order weight  Shipping costs
0,00 kg – 2,99 kg  36,00€
3,00 kg – 5,99 kg  55,00€
6,00 kg – 9,99kg 73,00€

 

* These prices do not include local taxes or customs costs.

 

AMERICA Zone 4/ Service MRW eCommerce Business: Argentina, Bolivia, Brasil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Uruguay and Venezuela.

 

Order weight  Shipping costs
0,00 kg – 2,99 kg  48,00€
3,00 kg – 5,99 kg  68,00€
6,00 kg – 9,99kg 94,00€

* These prices do not include local taxes or customs costs.